About The Service »
The ZOEN service is an online music teaching community where music teachers can connect with and conduct live lessons for students, and students and their parents can search and identify teachers in numerous musical disciplines and instruments for lessons.
Children and Minors »
Information we collect »
We may collect the following types of information:
Information you provide
Student profiles are not intended to be publicly viewable or accessible; however, we cannot guarantee that no person or entity will be able to circumvent our practices or protections. You may update or change your account or profile information through the Service at any time.
We may provide surveys and evaluation forms to assess our Service or Instructors. We use information gathered through surveys and evaluations to improve and enhance our Service. We may disclose generalized evaluation results to Instructors so that they may improve their instruction and performance, but we do not disclose the identity of Students participating in such evaluations unless we tell you otherwise in the evaluation request.
Automatically collected Information
Log information — when you access the Service via a browser, application or other client, our servers automatically record certain information. These server logs may include information such as your web request, your interaction with a service, Internet Protocol address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser or your account so we can better serve you. When using the Service on a smartphone or other mobile device, we collect information regarding device type, operating system, IP address and device ID. We do not share your information with third parties, except for those companies that help us provide the service.
User communications — When you send communications to us or to other users through the Service, we retain those communications in order to process your inquiries, respond to your requests and improve our services. We may use your email address to communicate with you about our services.
Online Marketing & Promotions
How we use and share Information »
We use information you provide and information we automatically collect to administer the Service, to allow you and other users to use the Service and, if applicable, to process your payment for the Service. If you are an Instructor, we use your information in order to make the appropriate payments to you for Lessons conducted.
We share your information as necessary within the Service and to Instructors or Students with whom you have made connections so you can arrange and conduct your Lessons. Please note once you have contacted an Instructor or Student, we cannot control how the other user may use any information which you may provide and we hereby disclaim any liability associated with such use or disclosure. As an Instructor, your Profile will be publicly accessible to all users and visitors to our site.
We disclose information to our service providers that work on our behalf or with us to provide the Service. We do not permit these providers to use your information except as necessary to support our service.
We may disclose your information if we have a good faith belief that access, use, preservation or disclosure of such information is reasonably necessary to (a) satisfy any applicable law, regulation, legal process or other governmental or law enforcement request, (b) enforce our Terms of Service, including investigation of potential violations, (c) detect, prevent, or otherwise address fraud, security or technical issues, (d) protect against or mitigate harm to the rights, property or safety of our company, the ZOEN, its users or the public as required or permitted by law, and (e) in order to respond or report to reports of abuse or sexual harassment or exploitation as set forth in our Terms of Service.
If we want to use your information in a manner different than the purpose for which it was collected or other than as disclosed in this policy, we will ask for your consent prior to such use.
We may obtain non-personally identifiable information, to analyze use of our service, including obtaining demographic information on our users generally. We may create or provide aggregated and statistical data about our users and use of the Service to third parties, including advertisers or other third parties for payment. We will not provide your personal information to such unaffiliated parties for marketing purposes without your express consent.
We may also provide your publicly displayed profile information to marketing partners for the purpose of promoting the ZOEN and its teacher services.
Corporate Events »
If our company becomes involved in a merger, acquisition, or any form of sale of some or all of its assets, your information may be included in the assets sold or transferred to the acquirer. You hereby agree that we may transfer or assign the information we have collected from you in connection with any such event. In the event of a bankruptcy, insolvency, reorganization, receivership or assignment for the benefit of creditors, we may not be able to control how your personal information is treated, transferred or used.
Information security »
We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These measures include internal reviews of our data collection, storage and processing practices and security measures. However, we cannot guarantee your data’s absolute security or that unauthorized persons will not access or use your personal information for improper purposes.
In the event of a breach of security affecting personal information on our servers, we will swiftly notify users and take other steps as may be required under applicable law. We ask that you do not send us or post any sensitive information on the Service, such as Social Security Numbers, Driver’s License numbers, phone numbers and the like. We will not be liable for the use or disclosure of any such information if posted on your account.
Controlling, Accessing and updating personal information »
You may update, change or correct your personal information through the Service. You may also request that we deactivate your account or delete your data. We will use reasonable efforts to deactivate your account and delete your information from our publicly available service in a timely manner. We will also use reasonable efforts to delete data as requested if it is not otherwise required to be retained by law or for legitimate business purposes. However, you acknowledge and agree that your contact and other information may have been shared through the Service and that we cannot delete this information that may have been provided to others through the Service or otherwise. You will be required to confirm your identity before processing such requests.
We will update your account and information as requested, provided, that we may decline to update information if we determine it to be impractical (for instance, requests concerning information residing on backup tapes or other historical data). In any case where we provide information access and correction, we perform this service free of charge, except if doing so would require a disproportionate effort. Further, after you request that we delete your information from our publicly available Service, residual copies may take a period of time before they are deleted from our active servers and may remain in archived backup systems indefinitely.
Links To Third Party Sites »
Location of Servers »
We process personal information on our servers in the United States of America. If you are accessing the Service from another jurisdiction, you hereby consent to the transfer and processing of your personal information in the United States.
Surveys and Contests »
From time to time we may request information from users via surveys or contests conducted on this website. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested may include contact information (such as name and shipping address) and demographic information (such as zip code). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this website.
Contacting Us »